Returns & Exchanges
We want you to love your rest, which is why we offer a 200-night trial on our mattresses and a hassle-free 30-day return window for all other sleep accessories. If you are not completely satisfied, we will arrange a collection or return at no extra cost to you.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process for mattresses, pillows, or bedding.
- 2.Prepare the Item
For accessories, please repackage them in their original box; for mattresses, there is no need to roll them back up as our team handles the heavy lifting.
- 3.Schedule a Collection
Choose a convenient date for our specialized courier service to collect your mattress or receive a pre-paid shipping label for smaller items.
- 4.Receive Your Refund
Once your item is received and inspected at our facility, we will process a full refund to your original payment method within 14 business days.
